Yes, a free trial is available in on-prem deployment. If you’re interested, get in touch, and we’ll help you with that.
No, as those are separate instances.
Yes, however, some features may be available in the on-prem version with a delay.
That’s because we release new on-prem versions every 3-6 months. Typically, we package new on-prem versions in a way to provide our on-prem customers with at least one significant improvement with each update.
You can always check the Product portal for what will be included in the upcoming release.
Note that if a critical bug is found, a new version with a fix is released as soon as the fix is ready. Non-critical bugs are fixed and delivered with the next update.
You will receive a heads-up a few weeks before a new version is available, as we recommend that you perform a backup and plan internally with users when the upgrade is the most convenient for you. During the upgrade, users may experience a short (around 30 minutes) downtime.
Any data you log to Neptune remains yours. Neptune does not claim ownership of such data.
That being said, Neptune is granted certain rights to use and display that data for the purpose of providing the service. You may read all about it in our Terms of Service.
Have any other questions about Neptune’s deployment options?
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.