Choose the deployment option that meets your needs
Compare
Compare Neptune’s deployment options
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Cloud (SaaS)
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Your infrastructure (on-premises)
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ML metadata storage
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Hosted & managed by Neptune on GCP cloud
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Hosted & managed by customer
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Object storage (S3/GCS/Blob storage)
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Hosted by Neptune on GCP cloud
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Hosted & managed by customer
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SSO support
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Managed by Neptune
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Managed by customer
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Neptune web app service
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Managed by Neptune
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Managed by customer
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App security
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Managed by Neptune
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Managed by customer
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Maintenance (upgrades, backups etc.)
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Managed by Neptune
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Managed by customer
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Support
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Chat and email support, SLA optional
Level of support depends on the pricing plan |
Email support, SLA
Level of support depends on the pricing plan |
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Supported Clouds
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N/A
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AWS, GCP, Azure
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Self-hosting
What to consider when choosing the deployment option?
Data privacy
Our SaaS version is SOC2 and GDPR compliant, ensuring that we meet industry-standard security and privacy requirements.
However, if your organization deals with sensitive data that cannot be processed outside your local servers, an on-premises offering would be a better fit.
Compliance requirements
Our SOC2 certification ensures that we also meet industry-standard compliance requirements.
But, if your industry or organization has specific compliance requirements that must be met (such as HIPAA for healthcare), you may need an on-premises offering to ensure compliance.
Network connectivity
Our SaaS offering requires reliable internet connectivity for optimal performance.
If your organization operates in areas with unreliable internet connectivity or low bandwidth, using an on-premises offering that doesn’t rely on internet connectivity may be more suitable.
Data volume
Our SaaS version can handle large data volumes and provide sufficient processing power.
However, if your organization deals with a very large volume of data, an on-premises offering may be more cost-effective and provide faster processing speeds.
IT infrastructure
If your organization has the required IT infrastructure and in-house expertise to maintain an on-premises offering, then it may be a tempting option.
But, keep in mind that choosing our SaaS offering will reduce the burden on your IT team and allow you to focus on other business priorities.
Yes, you can install Neptune in your cloud account and other answers
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Yes. Take a look at the requirements in our on-prem documentation.
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Yes, a free trial is available on all paid plans, whether you choose SaaS or on-prem deployment. You can start the free SaaS trial by yourself. If you’re interested in the on-prem trial, get in touch, and we’ll help you with that.
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No, as those are separate instances.
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Yes, however, some features may be available in the on-prem version with a delay.
That’s because we release new on-prem versions every 3-6 months. Typically, we package new on-prem versions in a way to provide our on-prem customers with at least one significant improvement with each update.
You can always check the Product portal for what will be included in the upcoming release.
Note that if a critical bug is found, a new version with a fix is released as soon as the fix is ready. Non-critical bugs are fixed and delivered with the next update.
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You will receive a heads-up a few weeks before a new version is available, as we recommend that you perform a backup and plan internally with users when the upgrade is the most convenient for you. During the upgrade, users may experience a short (around 30 minutes) downtime.
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Any data you log to Neptune remains yours. Neptune does not claim ownership of such data.
That being said, Neptune is granted certain rights to use and display that data for the purpose of providing the service. You may read all about it in our Terms of Service.