neptune.ai | Pricing plans

Startup

$150 user/month

For teams training foundation models
at moderate scale

Lab

$250 user/month

For teams needing extra visibility, scale, control, and support

Everything from Startup+

Self-hosted

Custom

For teams needing self-hosted deployments
and highest reliability

Everything from Lab+

Need higher ingestion volume or throughput? Interested in custom contracts or deployments?

99.99% ingestion uptime

Our SLA-backed infrastructure ensures minimal downtime, no training slowdowns, or data loss.

High throughput

Support for over 100M data points/10min and billions of data points / month.

Global redundancy

Hosted data is replicated across multiple availability zones for maximum resilience.

Self-hosted

Deploy on-prem or private cloud with highly available and horizontally scalable architecture.

Compare plans

	Startup $150 user/month	Lab $250 user/month	Self-hosted Custom
Maximum users	Unlimited	Unlimited	Custom
Ingestion data points/month	1B	10B	Custom
Maximum data points/10min	500k	5M	Custom 100M+ available
Storage	1 TB	10 TB	Custom
SSO/LDAP
Forking of runs
`Role-based access control`
Support	Standard email and chat support	Priority support with guaranteed response times, Slack channel, dedicated CSM	Priority support with guaranteed response times, Slack channel, dedicated CSM and SRE support
Deployment	Cloud	Cloud	Self-hosted (private cloud and dedicated instance deployment available)
	Request free trial	Request free trial	Contact sales

One data point is a single metric value at a single training step.

For example, if you log 10 metrics each step for 10,000 steps, that’s 100,000 data points total.

On the Startup plan, your monthly quota of 10B data points could cover something like 10k runs × 10k steps × 100 metrics.
Most startups and labs training foundation models don’t exceed the quota included in the relevant plan.

But if you do, you get charged 10$/million data points for everything above your quota.

We will add it to your invoice quarterly, but in extreme situations, we may reach out sooner.

We don’t stop your experiments. You can also set up usage alerts at 75% and 100% of your allotment to avoid surprises.
On the Startup plan, it’s 500k data points per 10 minutes. On the Lab plan, it’s 5M data points per 10 minutes. Over that, you will get throttled.

For Enterprise, we support 100M data points per 10 minutes and more, depending on needs.
We believe in a fair and transparent pricing model that reflects actual usage. That’s why we charge based on the volume of data you store.

When you log more data, our costs go up because we store, index, and optimize it for fast access. So you’re paying for what you actually use, not how long your runs take.

This model is predictable, scalable, and tied directly to the value you get from Neptune.

Forking refers to creating a run based on an existing experiment run. This way, you can restart or branch a run at a particular step. The new run inherits all metrics up to and including the fork point, and you can visualize the whole tree of branched runs on one chart.

See an example in Neptune.
Yes. Currently, you can test it out in the Startup tier since it’s unlocked for user testing. However, be mindful that we plan to disable this feature in the Startup tier in the future.

The Startup plan comes with 1 TB of storage space and the Lab plan comes with 10 TB of storage space.

Storage limits don’t apply to the Self-hosted plan.
You will be charged $2/GB extra every month.

We will add it to your invoice quarterly, but in extreme situations, we may reach out sooner.

We don’t stop your experiments. You can also set up usage alerts at 75% and 100% of your allotment to avoid surprises.
With data replication and backups for reliability, this ends up being ~2GB/100M data points (or about 4$ in storage costs).

Neptune is currently hosted in the Google Cloud Platform’s data centers in the European Union.
Yes! You can deploy Neptune on your own servers. Check out the “Self-hosted” plan in the table above and the relevant documentation.

You can also review our self-hosted deployment here.

If you’re interested in a self-hosted version of Neptune, feel free to contact us.

The ‘Startup’ plan comes with Standard email and chat support through the in-app messenger. We’ll get back to you as soon as we can.

The ‘Lab’ and ‘Self-hosted’ plans come with Priority email, chat, and Slack support 24/5. You get guaranteed response time SLAs for Urgent and High Priority issues. 24/7 support is available as an option (see below).

Additionally, customers on ‘Lab’ and ‘Self-hosted’ plans have a dedicated Customer Success Manager who is your advocate at Neptune. They guide you through the onboarding and adoption journey, coordinate workshops and support sessions, answer your questions, and make sure you have everything you need every step of the way.
For teams with critical workloads, we offer 24/7 support with faster response times. Talk to Sales for more details on these options.

Yes, we offer a free licence for students, professors, academic researchers, and Kagglers who do research on foundation models. They can then use Neptune without any limits in terms of the number of users, projects, or tracked hours. See more information here: Neptune for Academic Research.
Our SaaS version is SOC2 and GDPR compliant, ensuring that we meet industry-standard security, privacy, and compliance requirements. You can read more about this on our Security portal.

If your organization deals with sensitive data that cannot be processed outside your local servers or has special compliance requirements, we also offer a self-hosted version of Neptune.